Gift Basket Celebrations - Policy Information
Company Policy
When you choose Gift Basket Celebrations, you are trusting us to provide you with
the very best products and customer service. We take that responsibility very seriously.
If something isn't right, please let us know so that we can make it right.
Office Hours
Our office hours are 10 a.m. to 5 p.m., Monday through Friday, except
during summer when we are closed on Fridays. No local deliveries
or shipments will be made on Fridays during June, July, and August.
Shipping
We ship UPS Ground throughout the continental United States. All orders ship from
Cary, North Carolina. If you need to know estimated arrival date, please contact
us.
We will make every attempt to ship out orders received by 10 a.m. EST on the same
day (except during peak holiday periods) or you may request a future shipping date.
During the holidays, please allow as much lead time as possible. You will be notified
if your order is delayed.
Most shipping charges range from $8 - $15 for UPS Ground shipping.
Please verify that all addresses are correct. Penalties and re-shipping fees will
be charged for incorrect addresses.
Local Deliveries
We hand-deliver to these cities within North Carolina: Apex, Cary,
Fuquay-Varina, Garner, Holly Springs, Morrisville, Raleigh, and Research
Triangle Park.
We will make every attempt to deliver orders received by 10 a.m. EST on the same
day (except during peak holiday periods) or you may request a future delivery date.
During the holidays, please allow as much lead time as possible. You will be notified
if your order is delayed.
Most local delivery charges range from $8 - $10.
Please verify that all addresses are correct and include the recipient's phone number
for all residential deliveries. Penalties and re-delivery fees will be charged for
incorrect addresses.
Substitutions
Many of the designs shown are available with various color schemes, containers,
decorative cello, and ribbons. Products and containers are subject to change, based
on availability, and we reserve the right to substitute items of equal or greater
value. No need to worry - it will be equally delicious!
Chocolate items will only be shipped as weather permits, generally from October
to May. During other months, we will substitute other gourmet products for chocolate.
Payment
We accept MasterCard, Visa, and Discover. To establish a corporate account with
invoice billing, please call our office.
Contact Us
Phone: 919-363-4811
Toll Free: 888-467-0244
Fax: 919-363-2101
Sales@GiftBasketCelebrations.com
By Mail:
Gift Basket Celebrations
P.O. Box 1871
Cary, North Carolina 27512
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